Dentist in Bristol
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In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide, is our Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk.

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk.

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct.

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We Love Our Patients

"My husband and I have been registered at this practice for over 5 years but it has recently changed over and we have noticed such a difference! It was always a lovely practice anyway but today on our visit it…

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"Wasn’t registered with a dentist when I had a dental emergency. It was a nightmare with COVID to get an appointment anywhere but was seen quickly at the Bristol dental suite. They handled my emergency quickly and were very friendly…

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"Great service!! Sarah is the most efficient, caring and friendly person who will welcome you and help you to get there without the usual stress. Dr.Ahmad is equally very friendly and professional! Thank you. Can’t put into words, but I…

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"Definitely a good dentist from the moment I walked in they were really friendly so much so I've now signed up to this dentist they put you at ease and talk you through the treatment had a root canal and…

Christina Gardner

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We Love Our Patients

"It was my first appointment at the practice yesterday and overall it was a brilliant experience. The staff gave a very warm welcome, were very friendly and everyone had a smile on their face. They were very organised and everything…

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"I arrived for my second appointment today 30/11/2020 to see the hygienist Becky. I was greeted by Natalie a very competent professional who then took my temperature and went through some questions with me for covid reasons. Becky then appeared…

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We Love Our Patients

"Super friendly team. Had some filling done with Ali, could not recommend enough. He took the time to talk me through the whole process and made sure I was well informed. Will definitely be going back for more regular checkups.…

Sherafghan Ghauri

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We Love Our Patients

Everyone is pleasant and helpful. My treatment was clearly explained and carried out effectively, with little discomfort and no pain. Very happy with my treatment and would recommend this dentist."

Ernie Trigg

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We Love Our Patients

"Super friendly team. Very professional and caring. Despite the difficulty of the pandemic, they are always working hard to meet the needs of their patients. Particularly good for anxious people, having been fearful of the dentist since childhood I feel…

Louise Ackerman

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We Love Our Patients

"Lovely team, really friendly, especially for someone who suffers from major dentist anxiety! Put me at ease and made the experience way less horrifying than I had imagined it would be will definitely be back."

Sophie D

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We Love Our Patients

Amazing service, new my problems, gave me great advice and sorted my teeth out. lovely staff always helpful highly recommend this dental practice."

Liam

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We Love Our Patients

Ali and the team at Bristol Dental Suite are professional, friendly and welcoming. Cannot recommend them enough. Very exciting to start my Invisalign journey! Thank you!"

Katie Bradley

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safe environment

Award winning dental team

safe environment

Free Parking

safe environment

Late & Weekend availability

safe environment

Extensive Cleaning

safe environment

Award winning dental team

safe environment

Free Parking

safe environment

Late & Weekend availability

safe environment

Extensive Cleaning

General Dentistry
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General Dentistry

We offer an amazing array of general dental treatments

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Cosmetic Dentistry
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Cosmetic Dentistry

Delivering life-changing smiles and ensuring excellent dental health

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Orthodontics – Teeth Straightening
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Teeth Straightening

Satisfaction and positive confidence with Invisalign®

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Dental Implants
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Dental Implants

Ask about our long-term restoration treatments

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Advanced Dentistry
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Advanced Dentistry

Your dental well being and happiness matters to us

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